WARRANTY SERVICES

If you have a warranty service request, concern, or question and you have received a login for the Fieldstone Homes Homeowner Portal utilize the button link above to access the Homeowner Portal.

If you have not received login credentials, or if you would like us to send them to you again, please use the request form at the bottom of this page to request login credentials.  Or you can request your credentials by emailing us [email protected].

Once you have your login credentials, you can submit your request through the Homeowner Portal.

In case of a household emergency, your first step should be to protect your family from harm. After that, take steps to correct or mitigate the effects of the emergency issue. For example, damage from a water leak can be minimized by turning off the water to a particular fixture or turning off the water main to your home as soon as possible before contacting the appropriate party to fix the damage.

Next, call the appropriate trade partner. This will eliminate considerable delay and inconvenience to you. For your convenience, these numbers are located on a sticker inside your kitchen sink cabinet.

Fieldstone Homes defines household emergencies as issues that require immediate attention to protect you and your family from harm or to avoid damage to your personal property, home or land.

If you do not get an adequate response from the appropriate trade partner, call our Warranty Service Department at the 24-hour emergency number: (801) 565-4295

A Warranty Service Emergency is defined as but not limited to the following:

• A total stoppage of the plumbing drain system including all of your sinks, tubs or toilets within the first 30 days of ownership. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.

• A water leak which requires that the water supply to your home be shut off to avoid serious water damage. A leak which can be isolated by the shutoffs under a cabinet or plumbing fixture is not an emergency.

• A total electrical failure.

• A partial electrical failure which renders inoperable your refrigerator, or furnace.

• A gas leak - The gas shutoff valves are located at the furnace, the water heater and behind any other gas appliance, you may have. The main shutoff valve is located at the gas meter outside your home.

If your situation does not fall within the emergency guidelines, utilize the Homeowner Portal link above to submit a written Warranty Service Request. However, if you believe that a delay in responding to a written request could result in further damage, please also call the trade partner that did the work or our emergency line.

After submitting a Warranty Service Request a Warranty Service Representative will contact you within two business days.

It is our policy to complete repairs and replacements within 30 days from the date your request is processed. At times, due to circumstances that are beyond our control, some repairs may take more than 30 days. Delays can be caused by inclement weather, homeowner scheduling conflicts, shortage of materials, back ordered parts and labor problems. Your Warranty Service Representative will keep you informed of work scheduled for your home through the Homeowner Portal.

You may submit a Warranty Service Request anytime during the 1 year warranty period after closing on your home. We do not set a limit on the number of requests you make and ask that you submit a Warranty Service Request as soon as possible after an issue is discovered.

Certain items, like water damage and/or leaks, must be reported immediately, and no longer than within 24 hours of discovery.

Refer to the Fieldstone Homes Warranty Manual for more specific detailed information.

By utilizing the Fieldstone Homes Homeowners Portal you will be able to easily submit and track your Warranty Service Requests. The portal also allows us to maintain and organize the detailed records related to your home.

We do not limit the number of items or times you can submit issues. We want you to be happy with your home and hope that you will submit your issues as they occur.

Please review the Fieldstone Homes Warranty Manual and the Concrete Care & Maintenance Guide for more information. If you have a concern and believe that your issue should be covered by the Fieldstone Homes Warranty please submit a Warranty Service Request.